My employer recently changed prescription drug benefit plans. The new cards have decals explaining that we should visit a web page to activate online benefits. There is no explanation of online benefits, why I would want them, etc., unless it was in the paper which I shredded and recycled.
So I went to the web site, express-scripts.com, which right off the bat earned two raspberries:
- The site doesn't allow "special characters" in the password. Is there any conceivable justification for that, other than to lower password entropy, making passwords easier to crack?
- There was no explanation on the page that they were restricting the character set of the password, thus forcing me to go back and try again.