My employer recently changed prescription drug benefit plans. The new cards have decals explaining that we should visit a web page to activate online benefits. There is no explanation of online benefits, why I would want them, etc., unless it was in the paper which I shredded and recycled.
So I went to the web site, express-scripts.com, which right off the bat earned two raspberries:
- The site doesn't allow "special characters" in the password. Is there any conceivable justification for that, other than to lower password entropy, making passwords easier to crack?
- There was no explanation on the page that they were restricting the character set of the password, thus forcing me to go back and try again.
So I declined the privacy policy. That took me to a page explaining that I had declined--I knew that--and giving me a choice of going back or logging out. I logged out. It would have been nice if they had allowed me a text area to explain why I had declined the onerous privacy policy, but alas, no. I guess they decided against having an extra customer service placebo.
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