Another group of passengers got stranded on the ground in a plane for 6 hours, were forced to pay for food and water while stranded, and still the plane was out of food and water by the time the passengers were allowed to depart. Being out of water can be dangerous for people with certain medical conditions. While not as extreme as the flight that was kept prisoner on a plane over night, this points out the need for a passengers' bill of rights. Between the airlines' lack of respect for their customers and the government's security theatre, flying has become very unpleasant in this country.
Amtrak works well, though.