THE 14 DEADLY SINS OF MINDSPRING (or ways that we can be just like everybody else)
- Give lousy service--busy signals, disconnects, downtime, and ring no answers.
- Rely on outside vendors who let us down.
- Make internal procedures easy on us, even if it means negatively affecting or inconveniencing the customer.
- Joke about how dumb the customers are.
- Finger point at how other departments are not doing their jobs.
- Customers can't get immediate "live" help from sales or support.
- Poor coordination across departments.
- Show up at a demo, sales call, trade show, or meeting unprepared.
- Ignore the competition; they are far inferior to us.
- Miss deadlines that we commit to internally and externally.
- Make recruiting, hiring, and training a lower priority because we are too busy doing other tasks.
- Look for the next job assignment, instead of focusing on the current one.
- Office gossip, rumors, and politics.
- Rely on dissatisfied customers to be your service monitors.
I took the liberty of correcting the grammar in two places: 'jobs' in 5 was singular, and 9 contained a comma splice. Also, Wikipedia used a hyphen rather than a dash in 1; since it's unclear if this was Wikipedia's error or Mindspring's, I did not correct the Wikipedia page.